Head of Operations - Repairs & DLO
Location: East London
Rate: £700 per day (Inside IR35 - Umbrella)
Contract: 3-month rolling
The Opportunity
We're working with a London-based housing provider to appoint an experienced Head of Operations to bring grip, pace, and accountability to a busy repairs and DLO function.
This is a high-impact, hands-on leadership role. You'll act as a key support to the operational lead, bringing structure to day-to-day delivery while driving performance across frontline teams.
The Role
- Act as a senior operational lead across the DLO and repairs service
- Provide direct support and oversight to frontline management and trade teams
- Take control of casework, escalations, and service issues
- Drive improvements in productivity, proactivity, and workforce performance
- Strengthen health & safety compliance and culture
- Embed better use of systems, processes, and operational controls
- Tackle behavioural and performance challenges with confidence
- Be a visible presence on the ground - credible with operatives and managers alike
About You
- Proven track record leading repairs / DLO operations in a housing environment
- Background in the trades or someone who has come up through operational delivery
- Strong track record of stabilising underperforming services
- Comfortable managing complex, high-pressure operational environments
- Confident challenging poor performance and driving accountability
- Hands-on, pragmatic, and able to build trust quickly with frontline teams
