🚨 Housing Complaints Officers - I Want to Hear From You! 🏡
Are you a complaints professional who knows their Stage 1s from their Stage 2s and can navigate a tricky Housing Ombudsman case? 👀
I'm working with a local authority in Essex that's looking for an experienced Complaints Resolution Officer to join their housing team!
💰 Up to £32 per hour (Umbrella)
📍 Essex
📅 6-month initial contract
⏰ Full-time
What will you be doing?
✅ Managing and investigating Stage 1 & Stage 2 housing complaints
✅ Handling Housing Ombudsman enquiries and investigations
✅ Getting to the bottom of complex complaints and finding fair, effective resolutions
✅ Working with housing, repairs and other teams to put things right
✅ Identifying recurring issues and helping improve services for residents
What am I looking for?
⭐ Previous experience handling complaints within social housing is essential! Whether that's with a local authority or housing association, you'll need to know your way around housing complaints.
⭐ Strong knowledge of the Housing Ombudsman Complaint Handling Code
⭐ Experience managing complex cases, drafting responses and meeting deadlines
⭐ Someone who's confident, organised and genuinely passionate about getting the best outcomes for residents!
If you're a housing complaints specialist looking for your next interim opportunity, I'd love to have a chat! 💬
📩 Drop me a message or send your CV over to brooke@park-avenue.co.uk
Testimonials
Brooke was amazing. She kept me up to date with everything I needed to know. She showed integrity and kept to her words even if that meant no news or update from the client.
I've spent years working with Brooke, and I always make sure to keep in contact with her! She is one of the best to do it. Her professionalism and accuracy make her very easy to deal with. I owe her a lot.