We are currently working with a well‑established local authority housing provider seeking an experienced Housing Officer to join their Neighbourhood Services team on an interim basis.
This is a hands‑on role managing a defined patch of homes, with responsibility for tenancy management, estate standards, anti‑social behaviour, and resident engagement. The role is ideal for someone who enjoys ownership of a neighbourhood and delivering visible outcomes for residents.
Key Responsibilities
- Manage a patch of council homes, ensuring estates are safe, well‑maintained, and compliant
- Carry out planned and reactive estate inspections, identifying repairs, estate improvements, and tenancy breaches
- Investigate and manage ASB cases, including complex cases involving vulnerability, safeguarding, and environmental nuisance
- Deliver tenancy management activities including sign‑ups, successions, mutual exchanges, and tenancy audits
- Identify and respond to safeguarding concerns such as hoarding, domestic abuse, or mental health needs, making appropriate referrals
- Support void and rent‑loss minimisation through pre‑termination inspections, pre‑let viewings, and swift re‑lets
- Manage abandoned properties and ensure legal processes are followed where enforcement action is required
- Handle complaints and enquiries from residents, Councillors, and MPs
- Work collaboratively with internal teams and external agencies to deliver joined‑up solutions
About You
- Proven experience in a Housing Officer / Neighbourhood Officer role within a local authority or social housing setting
- Strong working knowledge of housing law, landlord & tenant legislation, and ASB tools and powers
- Confident managing complex cases involving vulnerable residents
- Excellent communication skills with the ability to negotiate, influence, and problem‑solve
- Able to manage a busy caseload independently while meeting deadlines
- IT‑literate and comfortable working with housing management systems
- Full UK driving licence and access to a vehicle for business use
Additional Information
- Hybrid working with regular estate and office presence
- Immediate or short‑notice starters preferred
If you're an experienced Housing Officer looking for your next interim opportunity and enjoy being out on patch making a real difference, we'd love to hear from you.
Apply now with your CV to discuss further.
