Resident Liaison Officer - Fire Safety Project
Location: Surrey (Site Based)
Contract: Initial 12-Month Contract
Salary: £22.00 - £24.00phr umbrella
I am currently recruiting for an experienced Resident Liaison Officer (RLO) to join a major fire safety project being delivered in Surrey.
This is a site-based role working closely with residents, contractors, and project teams to ensure clear communication and excellent customer service throughout planned fire safety works.
Key Responsibilities:
- Act as the main point of contact for residents throughout the project
- Provide clear and regular communication regarding planned fire safety works
- Arrange access appointments and manage resident queries or concerns
- Support vulnerable residents and ensure minimal disruption during works
- Maintain accurate records, reports, and resident communications
- Liaise closely with site teams, contractors, and council representatives
- Ensure a high standard of customer care is maintained at all times
- Complaints handling
Requirements:
- Previous experience as a Resident Liaison Officer within social housing, construction, or planned works
- Experience working on fire safety projects is highly desirable
- Strong communication and interpersonal skills
- Ability to manage challenging situations professionally and empathetically
- Full UK Driving Licence
- Own vehicle essential
This is an excellent opportunity to join a long-term project with an established team and make a genuine impact within the local community.
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