A Local Authority is seeking an experienced Interim Operations Manager to provide leadership across a portfolio of supported housing and housing-related support services.
This role will oversee operational delivery across services supporting adults with a range of needs, including individuals experiencing homelessness, mental health challenges, and those requiring specialist support within supported accommodation settings.
The successful candidate will play a key role in ensuring services are compliant, high-performing, and focused on delivering positive outcomes for residents and communities.
Key Responsibilities
- Provide operational leadership across multiple supported housing services
- Manage and support service managers and frontline teams across dispersed locations
- Ensure services meet contractual obligations, regulatory standards, and performance targets
- Lead on safeguarding, risk management, complaints, and service improvement initiatives
- Monitor operational performance and implement improvements where required
- Develop and maintain effective relationships with commissioners, partner agencies, and stakeholders
- Oversee service budgets and ensure effective use of resources
- Promote a customer-focused, inclusive, and outcomes-driven culture across services
About you
- Proven experience managing supported housing or adult support services within a Local Authority, housing association, or supported living environment
- Strong knowledge of safeguarding, housing legislation, welfare benefits, and supported housing best practice
- Experience leading multi-site or geographically dispersed teams
- Strong stakeholder management and partnership working experience
- Ability to drive operational performance and service improvement
- Experience managing budgets and delivering financially sustainable services
- Excellent communication, leadership, and organisational skills
- A strong understanding of equality, diversity, and inclusion within service delivery
For further information or to discuss the role in more detail, please get in touch.
