Park Avenue are recruiting a Neighbourhood Officer on behalf of a forward-thinking housing association dedicated to providing responsive, high-quality housing management and putting residents at the heart of everything they do.
As the Neighbourhood Officer, you'll lead on tenancy and neighbourhood management, ensuring tenants receive a high-quality, customer-focused service. You'll manage a caseload of properties, address anti-social behaviour, oversee income recovery, support lettings and voids, and work closely with residents and partners to build strong, safe, and inclusive communities. Reporting to the Head of Housing, you will also oversee the work of a Neighbourhood Assistant.
What You'll Bring
- At least 5 years' experience in social housing
- Strong knowledge of housing law, policy, and best practice
- Excellent communication and problem-solving skills
- Confident managing rent arrears, ASB, and tenancy enforcement
- Educated to A Level (or equivalent) with Level 3 in Housing Studies (or willingness to work towards it)
- CIH membership desirable
This is a fantastic opportunity for you to make a real difference to residents lives. The client operates a hybrid work pattern and is committed to the ongoing professional development of their staff.
