We're working with a large local authority in West London seeking an experienced Housing Services Manager to oversee core housing management services during a period of organisational change.
This is a senior operational housing management role, focused on the effective delivery of landlord services, housing performance, regulatory compliance, and positive resident outcomes across a high‑volume housing portfolio.
Key responsibilities include:
- Overseeing housing management services including tenancy management, anti‑social behaviour (ASB), estate services, and resident engagement
- Ensuring housing services delivery aligns with current housing legislation, regulatory and consumer standards, and internal housing policies
- Driving housing service improvement, performance management, and customer satisfaction across landlord services
- Managing complex housing cases, escalations, safeguarding matters, and high‑risk tenancy issues
- Working closely with senior housing stakeholders, internal teams, and partner services to support housing priorities and change programmes
- Overseeing the day‑to‑day activities of housing officers to ensure consistent, high‑quality housing management delivery
About you:
- Significant experience within housing management in a local authority or housing association setting
- Strong working knowledge of housing law, tenancy enforcement, ASB, and best practice in housing services
- Confident managing complex tenancy cases, ASB interventions, and safeguarding issues
- Proven experience contributing to housing service improvement, operational delivery, and performance outcomes
This is an excellent opportunity to play a key role in shaping, stabilising, and improving housing management services through a period of change.
We welcome applications from experienced housing professionals. Please apply or get in touch for an informal conversation to discuss the role further.
