A London Local Authority is seeking an experienced Reviews & Complaints Manager to lead on statutory reviews and complaints within a housing service, reporting into the Allocations Service Manager.
You will be managing a team of 3 Complaints Officers and 1 Reviews Officer, with a primary focus on overseeing a high volume of complaints, alongside statutory housing reviews. Ensuring responses are robust, timely and compliant with legislation and corporate standards.
Key Requirements
- Strong experience managing complaints and/or statutory housing reviews
- Previous experience managing staff within a housing or local authority setting
- Knowledge of Housing Act legislation (Part VI and VII)
- Experience responding to stage 1 & 2 complaints, ombudsman enquiries and escalations
- Ability to produce high-quality, defensible responses within tight deadlines
- Strong stakeholder management and ability to work across services
- Experience improving processes, performance and complaint handling standards
Details
- 1 day in office a week
- £350-£400 per day
- 6-month initial contract
Interested? Get in touch with sydney@park-avenue.co.uk for more details.
Testimonials
I was pleased working with Sydney, she understood the scope of the roles I was interested in and directed me to an appropriate placement, making sure all my currents needs were considered. I would thoroughly recommend Sydney to a Housing Options Officer, seeking a new role.
Sydney is a fantastic consultant. She's thorough and gives adequate information and support. Thanks Sydney!