A London Local Authority is seeking an experienced Reviews & Complaints Manager to lead on statutory reviews and complaints within a housing service, reporting into the Allocations Service Manager.
You will be managing a team of 3 Complaints Officers and 1 Reviews Officer, with a primary focus on overseeing a high volume of complaints, alongside statutory housing reviews. Ensuring responses are robust, timely and compliant with legislation and corporate standards.
Key Requirements
- Strong experience managing complaints and/or statutory housing reviews
- Previous experience managing staff within a housing or local authority setting
- Knowledge of Housing Act legislation (Part VI and VII)
- Experience responding to stage 1 & 2 complaints, ombudsman enquiries and escalations
- Ability to produce high-quality, defensible responses within tight deadlines
- Strong stakeholder management and ability to work across services
- Experience improving processes, performance and complaint handling standards
Details
- 1 day in office a week
- £350-£400 per day
- 6-month initial contract
Interested? Get in touch with sydney@park-avenue.co.uk for more details.
Testimonials
I was pleased working with Sydney, she understood the scope of the roles I was interested in and directed me to an appropriate placement, making sure all my currents needs were considered. I would thoroughly recommend Sydney to a Housing Options Officer, seeking a new role.
Sydney is a professional and conscientious recruitment consultant and has been thorough in her search for temporary housing positions and with explaining the process and providing information regarding temporary posts and what this entails. Sydney has been in regular contact via email and phone and has been second to none. Sydney has put me forward for several interviews and provided feedback immediately after. I feel supported and informed and she is an asset to the company.