Housing Assistant

You will work as part of a collaborative housing management team, providing essential operational and administrative support to ensure services are reliable, responsive, and resident‑centred.

Key Responsibilities

• Support Housing Officers and Managers in delivering consistent, high‑quality services to residents.
• Act as the first point of contact for resident queries via phone, email, letter, and face‑to‑face.
• Process tenancy‑related requests including assignments, successions, tenancy changes, mutual exchanges, service charge enquiries, and key/fob or parking requests.
• Maintain accurate and detailed resident information across internal systems.
• Liaise with contractors, external partners, and internal teams to ensure prompt resolutions.
• Assist with resident engagement activities, meetings, and committees.
• Carry out administrative tasks such as scanning, data input, minute taking, mail merges, and survey processing.
• Ensure compliance with data protection and safeguarding policies.
• Contribute towards the achievement of team KPIs, SLAs, and customer satisfaction goals.

What We're Looking For

• Experience in customer service, ideally within housing or a similar customer‑focused environment.
• Strong communication skills with confidence in dealing with a wide range of enquiries.
• Ability to prioritise, stay organised, and manage competing demands.
• A proactive problem‑solver with attention to detail.
• Good working knowledge of Microsoft Office and the ability to learn new systems quickly.
• Understanding of housing or tenancy processes (desirable).
• Team‑focused, supportive, and committed to delivering excellent service.

Why Apply?

• Supportive team environment focused on collaboration and learning.
• Varied role with meaningful impact on residents and communities.
• 6‑month temporary contract with the potential to become permanent for strong performers.