Business Support Officer - Repairs & Maintenance

Business Support Officer - Repairs & Maintenance

Contract: Initial 3-Month Assignment
Hours: 35 Hours per Week
Location: Office-Based
Rate: £19.00phr - £24.00phr Umbrella

About the Role

I am seeking an experienced Business Support Officer to provide administrative support to a busy repairs and maintenance service.

This is a key support role within the team, responsible for ensuring that systems, records, correspondence, and operational administration are maintained accurately and efficiently. The successful candidate will work closely with operational teams, contractors, and management to support the effective delivery of repairs and maintenance services.

Please note that this role does not involve repairs scheduling or workforce planning duties.

Key Responsibilities

• Provide comprehensive administrative support to the repairs and maintenance service.
• Maintain accurate records, databases, and management information systems.
• Process and update repairs-related information on internal systems.
• Manage shared inboxes, correspondence, and telephone enquiries.
• Support the preparation of reports, performance information, and service documentation.
• Assist with contractor administration and record management.
• Process purchase orders, invoices, and associated documentation where required.
• Organise meetings, prepare agendas, and take minutes when necessary.
• Monitor outstanding actions and support service managers with administrative tasks.
• Ensure information is recorded accurately and maintained in line with organisational procedures.
• Provide excellent customer service to residents, contractors, and internal stakeholders.

Essential Requirements

• Previous experience in a Business Support Officer, Administrator, Repairs Administrator, or similar administrative role.
• Experience working within a local authority, housing association, social housing provider, or repairs and maintenance environment.
• Strong administrative and organisational skills.
• Experience maintaining databases and management information systems.
• Excellent communication and customer service skills.
• Strong attention to detail and accuracy.
• Good IT skills, including Microsoft Office applications.
• Ability to prioritise workloads and work effectively within a fast-paced environment.

Desirable Requirements

• Experience supporting housing repairs, property services, maintenance, or asset management teams.
• Knowledge of social housing repairs and maintenance services.
• Experience using housing management, repairs, or contractor management systems.
• Experience producing reports and performance information.

Important Information

Applicants must have previous experience working within housing, local government, social housing, property services, or repairs and maintenance environments. Applications without relevant sector experience are unlikely to be considered.