Senior Repairs Planner
Contract: Initial 3-Month Assignment, with extension
Hours: 35 Hours per Week
Location: Hybrid / Office-Based
Rate: £25.00phr - £30.00phr Umbrella
About the Role
I am seeking an experienced Senior Repairs Planner to play a key role in the delivery and performance of a busy repairs and maintenance service.
This is not a traditional planning role. The successful candidate will take ownership of the planning function, ensuring repairs are scheduled efficiently, resources are effectively utilised, and service performance targets are achieved. Working closely with operational managers, contractors, supervisors, and customer service teams, you will drive improvements across the end-to-end repairs process and help ensure residents receive an excellent service.
Whilst the role does not have direct line management responsibility, it requires a confident and proactive individual who can influence stakeholders, challenge poor performance, and take responsibility for service outcomes.
Key Responsibilities
Lead the day-to-day coordination of repairs planning activities across responsive repairs and maintenance contracts.
Take ownership of workforce scheduling to maximise productivity, efficiency, and appointment availability.
Monitor contractor and operational performance, identifying trends, risks, and opportunities for improvement.
Challenge ineffective processes and drive continuous service improvements.
Work closely with operational managers, supervisors, and contractors to resolve planning and delivery issues.
Ensure repairs appointments are planned in line with service standards, priorities, and contractual requirements.
Analyse performance data and produce reports to support operational decision-making.
Monitor outstanding repairs, overdue works, and resource allocation to minimise delays.
Support the achievement of key performance indicators, customer satisfaction targets, and contractual obligations.
Act as a senior point of contact within the planning function, providing guidance and support to colleagues where required.
Essential Requirements
Significant experience within repairs planning, workforce scheduling, housing maintenance, or property services.
Experience working within a local authority, housing association, social housing contractor, or repairs and maintenance environment.
Strong understanding of responsive repairs and maintenance operations.
Experience managing complex scheduling and resource allocation within a high-volume environment.
Ability to analyse performance data and use information to drive service improvements.
Strong stakeholder management skills with the confidence to challenge and influence operational teams and contractors.
Excellent organisational and problem-solving abilities.
Strong IT skills, including housing management and scheduling systems.
Desirable Requirements
Experience working with outsourced repairs contracts.
Knowledge of social housing performance measures and service standards.
Experience supporting operational transformation or service improvement initiatives.
Familiarity with systems such as DRS, Northgate, Civica, MRI, Totalmobile, or similar workforce management platforms.
Please note: Applicants must have previous experience working as a Personal Assistant within a local authority, housing association, social housing provider, or repairs and maintenance environment. Applications without this experience are unlikely to be considered.
Testimonials