Housing Quality & Performance Manager

A Local Authority in Hertfordshire is seeking an experienced Quality & Performance Manager to join their team on an initial 3-month contract, with scope to extend.

This is a key role within the management team, driving improvements across complaints, performance, and service delivery.

What you'll be doing:

• Leading on complex and escalated complaints, including member enquiries
  * Analysing performance data and KPI trends to identify areas for improvement
  * Attending management meetings to provide insight and recommend solutions
  * Embedding service improvements and supporting managers to raise standards

What you'll need:

• Local Authority experience within Quality, Performance or Complaints
• Confidence handling complex cases and interpreting management data
• Experience influencing managers and driving service improvement
• Ability to attend the Hertfordshire office 2 days per week (flexible arrangement)

Park Avenue has worked with this council across multiple departments and can vouch for a supportive and collaborative environment.

Interviews are takiing place next Monday and Tuesday, with CVs being reviewed tomorrow. If interested, please send your CV along with a short summary of your relevant experience to iliana@park-avenue.co.uk.