Property Manager - Key Worker Services
Park Avenue are working with one of the UK's leading Housing Associations to appoint X2 Property Managers (Key Worker Services) to join a team based onsite at Wexham Hospital in Slough. You will be required to represent and champion the trust and its values, whilst leading on effective contract management services which meet and exceed customer service excellence. The successful candidate will be solution focused and will act as a champion of service improvement for clients.
Key duties of the Property Manager role:
- Estate Management
- Processing lets
- Managing tenancy & licences
- Conducting estate walkarounds
- Performing H&S checks and following up on Fire Risk Actions
- Monitoring maintenance and liaising with third-party contractors
- Ensuring the site is well-maintained
- Delivering excellent customer service
Key responsibilities include:
- Deliver a responsive, efficient, and customer focused service to residents
- Work collaboratively with internal and external stakeholders to achieve results-Develop and influence relationships at all levels ensuring effective and efficient delivery of services
- Ability to manage void stock effectively and provide detailed reports to third parties
- Ability to manage fast past move in`s independently and accurately
- Doing weekly inspections of all units on patch and development
- Raising maintenance issues, managing the repair until complete
- Supporting the management function in maximising rental returns and minimising tenancy 'void' periods.
- Ensuring the property portfolio and associated activities are delivered in accordance with legislative requirements and ensuring compliance across the operations and legal contracts.
- Providing excellent customer service to a demanding client base and maintaining relevant records and systems.
- Conduct effective tenancy and asset management to ensure maximum returns.
- Conduct routine checks to manage risks associated with fraud and subletting.
Requirements include:
- Estate management experience
- Property management and lettings experience desired (exposure to nomination management)
- Excellent communication (written and verbal) and customer service skills.
- Proven record in delivering on targets and deadlines within a demanding customer focused commercial environment.
- An awareness of budgetary and financial risk in respect of the residential marketplace
- Experience of using MS Office Suite (This will include Excel, Microsoft teams and CRM/Microsoft D365 software)
- Have experience in managing complaints within target times and managing resident expectations for a positive result.
This role is based full time on site at Wexham Hospital in Slough
A DBS is required for this post, applicants must either possess a DBS or be willing to have one completed upon offer.
For further details please submit your CV in the strictest of confidence.
