We are supporting a local authority seeking an experienced ASB Officer to manage high‑risk and complex anti‑social behaviour cases, with a strong focus on supporting vulnerable tenants and sustaining tenancies.
This is a frontline role suited to a confident housing professional who is experienced in case management, enforcement, partnership working, and safeguarding.
Key Responsibilities
- Manage a caseload of complex and high‑level ASB cases, including harassment, hate crime, domestic abuse, and persistent nuisance
- Work closely with vulnerable tenants, undertaking risk assessments and putting support plans in place to sustain tenancies
- Investigate ASB reports using a full range of statutory tools and legal remedies, ensuring proportional and evidence‑led decision‑making
- Prepare enforcement actions where necessary, including warning notices, injunctions, and possession proceedings
- Work collaboratively with internal teams and external partners such as Police, Social Services, Mental Health teams, and support agencies
- Attend and contribute to multi‑agency meetings (e.g. MARAC, safeguarding panels)
- Ensure accurate case recording, evidence gathering, and compliance with policies, procedures, and legislation
- Provide clear communication to residents, managing expectations and building trust
About You
- Proven experience working as an ASB Officer or Housing Officer dealing with complex ASB cases
- Strong understanding of ASB legislation, safeguarding, and tenancy enforcement
- Experience supporting residents with mental health issues, substance misuse, or other vulnerabilities
- Confident communicator, able to engage effectively with residents, professionals, and partner agencies
- Resilient, calm under pressure, and able to manage challenging and emotive situations
- Strong organisational skills with the ability to manage a demanding caseload
- Full UK driving licence and ability to work across the borough
Why Apply?
- Opportunity to make a meaningful impact in complex cases
- Work within a supportive, multi‑disciplinary environment
- Competitive rates and flexible working arrangements
- Ideal role for an experienced ASB professional seeking an interim or contract opportunity
If you have experience managing high‑risk ASB and supporting vulnerable tenants and are available for your next role, please apply with your CV to discuss further.
