Are you an organised, proactive professional with a passion for delivering excellent customer service and high-quality housing services? I am looking for a Repairs Coordinator to join our small, ambitious team and play a key role in maintaining safe, well-managed homes and thriving communities.
About the Role
Reporting to the Head of Operations, you will be at the heart of our repairs service, acting as the first point of contact for residents and ensuring that repairs are delivered efficiently, on time, and to a high standard.
You will coordinate day-to-day repairs, manage contractor relationships, support compliance activities, and contribute to delivering a seamless and responsive service for residents.
Key Responsibilities
- Act as a front-facing contact for residents, delivering excellent customer service across a range of housing queries
- Coordinate and manage responsive repairs, ensuring works are completed on time, within budget, and to a high standard
- Allocate work orders to contractors, monitor progress, and ensure KPIs are met
- Build and manage strong contractor relationships to ensure value for money and high-quality service delivery
- Support the turnaround of void properties to ensure homes are relet quickly and to a high standard
- Maintain accurate repairs data and process invoices efficiently
- Support health & safety compliance by coordinating access and maintaining up-to-date records
- Work collaboratively to manage complaints, minimise disrepair cases, and improve resident satisfaction
About You
I am looking for someone who is:
- Experienced in a housing or related environment, particularly in responsive repairs
- Highly organised, with strong time management and the ability to prioritise effectively
- A confident communicator with a strong customer-focused approach
- Proactive in identifying and resolving issues before they escalate
- Comfortable working independently and as part of a team
- Detail-oriented, with a strong focus on data accuracy and process improvement
- Adaptable, with a flexible and hands-on approach
Skills & Experience
- Experience in a social housing or property-related role
- Knowledge of reactive repairs and contractor management
- Strong IT skills (Microsoft 365; housing systems experience desirable)
- Ability to manage multiple tasks in a fast-paced environment
Qualifications
- Level 4 qualification in Housing or Housing Maintenance (or willingness to work towards this within 12 months)
What They Offer
- Agile working with a minimum of three days on-site
- 25 days annual leave rising to 30 days, plus bank holidays
- Additional Health & Wellbeing days and volunteering leave
- Pension scheme (with enhanced employer contributions post-probation)
- Health plan
- Ongoing professional development and support for qualifications
Why Join Them?
You'll be part of a close-knit, forward-thinking organisation where your contribution truly matters. This is an opportunity to shape services, improve processes, and make a real difference to residents' lives.
Testimonials