Independent Living Service Manager
A Council in Hertfordshire is seeking an experienced and dynamic Senior Service Manager to lead its Independent Living Service. This senior interim position is critical in driving high‑quality, efficient, and compliant services that support older residents to live safely and independently. The postholder will lead the delivery of the Independent Living Transformation Plan, ensuring services meet statutory and regulatory requirements while achieving excellent outcomes for residents.
Key Responsibilities
- Provide strategic direction to ensure the delivery of a high‑quality, compliant, and effective Independent Living service.
- Lead the development and implementation of the Independent Living Transformation Plan, identifying opportunities for improvement and translating them into measurable outcomes.
- Review, update, and embed policies and procedures in line with legislation, regulatory requirements, and best practice.
- Champion resident involvement and community development, supporting the council's wider corporate objectives.
- Ensure consistently high standards of customer care across all service interactions.
Requirements
- Extensive experience managing supported housing, sheltered housing, or Independent Living services.
- Strong background in change management and service improvement.
- Proven leadership skills with experience motivating and developing teams.
- Thorough understanding of housing legislation, regulatory standards, and sector best practice.
- Excellent organisational and project management skills, with the ability to manage complex workstreams.
- Must hold a valid driving licence and have access to a vehicle for work‑related travel.
This interim role offers the opportunity to lead meaningful transformation within Independent Living services, improving outcomes and enhancing quality of life for residents. You will join a supportive, forward‑thinking council with a strong commitment to innovation, resident engagement, and flexible hybrid working arrangements.
